TERMS AND CONDITIONS

Welcome to Arkane. By accessing, browsing, or making a purchase on our website (arkaneshop.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Definitions

  • “Website” refers to www.arkaneshop.com and all related pages.
  • “Store” or “we/us” refers to Arkane, the brand and entity responsible for selling products.
  • “Customer” or “user” refers to any person accessing, browsing, or making a purchase on the website.
  • “Product(s)” refers to jewelry pieces and other items offered by Arkane.
  • “Service(s)” refers to any functionality provided by the store, including purchases, customer support, and delivery.

2. Intellectual Property

All content on this site, including but not limited to logos, photographs, descriptions, trademarks, designs, graphics, and source code, is the exclusive property of Arkane and/or its licensors, and is protected by applicable intellectual property laws.
Copying, reproducing, distributing, or using any part of the site without prior written permission is strictly prohibited.

3. Purchase Process

To make a purchase, the customer must select desired products, add them to the cart, provide the required information, and proceed with payment.
Accepted payment methods include credit/debit cards, PayPal, and other secure methods offered during checkout.
In the event of a failed or declined payment, the order will be automatically canceled, and the customer will be notified. No order will be shipped without payment confirmation.

4. Pricing and Availability

All prices are listed in USD and include applicable taxes, unless otherwise stated.
Arkane reserves the right to change prices, product descriptions, and availability at any time without prior notice.
The inclusion of a product on the website does not guarantee its availability in stock.

5. Shipping and Delivery

  • Orders are processed within 1 to 3 business days after payment confirmation.
  • We offer domestic and international shipping via tracked courier services.
  • Shipping costs are calculated based on destination and will be shown at checkout.
  • Estimated delivery times vary depending on the customer’s location.
  • Arkane is not responsible for delays outside our control, including those caused by customs, natural disasters, shipping carrier issues, or force majeure.

6. Returns and Refunds

Due to the hygienic and personal nature of our piercing jewelry, returns are accepted only in the following cases:

  • The product arrived damaged or defective.
  • The customer received an incorrect item.

Conditions:

  • Requests must be made within 30 days of delivery.
  • Items must be unused, in original packaging, and with the hygienic seal intact.
  • Returns will not be accepted for used or opened items.

To request a return, contact us at support@arkaneshop.com. If approved, refunds will be processed using the original payment method.

7. Warranty and Limitation of Liability

Our products are crafted with high standards of quality. However, Arkane shall not be liable for:

  • Damages caused by misuse, modification, or improper installation of the product.
  • Allergic reactions, infections, or other effects resulting from personal use.
  • Indirect, incidental, or consequential damages resulting from the use of the website or products.

Use of our jewelry is at the customer's own risk and must comply with proper hygiene and piercing care guidelines.

8. Data Protection

Arkane complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Personal information provided by users is used solely to process orders, send transactional communications, and improve the shopping experience.
We do not share customer data with third parties, except when necessary to fulfill the service (e.g., shipping providers).

Please see our Privacy Policy for more information.

9. Jurisdiction and Governing Law

These Terms are governed and interpreted in accordance with the laws of the State of Florida, USA.
Any dispute shall be submitted to the competent courts of that jurisdiction, with both parties expressly waiving any other venue.

10. Modifications

Arkane reserves the right to modify these Terms and Conditions at any time, without prior notice.
Changes take immediate effect once published on the website. Continued use of the website constitutes acceptance of the updated terms.