Privacy Policy
At Arkane, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.arkaneshop.com (“the Website”). By using our services, you consent to the practices described below.
1. Data Controller
Arkane is the entity responsible for processing your personal data (“we,” “us,” or “our”). For any inquiries about your personal data, you can contact us at:
Email: support@arkaneshop.com
2. Personal Data We Collect
When you use our website, we may collect the following types of information:
a. Information You Provide Directly
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed via secure third-party platforms)
- Purchase history
- Customer service inquiries
b. Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Referral URLs and browsing behavior on our website
- Cookies and usage data
3. How We Use Your Information
We collect your data to:
- Process and fulfill your orders
- Provide customer support
- Send transactional emails (order confirmations, shipping updates)
- Communicate promotions and updates (with your consent)
- Analyze usage to improve our website and services
- Prevent fraud and maintain website security
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contractual necessity: To process purchases and deliver products.
- Consent: For marketing communications.
- Legal obligation: For tax and accounting compliance.
- Legitimate interest: To improve our services and prevent fraud.
5. Sharing Your Information
We never sell your data. We only share your personal information with third parties when necessary:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics providers
- Marketing platforms (only if you consent to receive emails)
- Analytics providers (e.g., Google Analytics)
These third parties are bound by strict data protection and confidentiality obligations.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings. See our Cookie Policy for more details.
7. Marketing Communications
If you opt in to receive marketing emails, we may send you product updates, offers, and news.
You may unsubscribe at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly.
8. Your Rights (GDPR and CCPA)
Depending on your location, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict certain data processing
- Request a copy of your data in a portable format
To exercise these rights, please email us at support@arkaneshop.com. We will respond within the legal timeframe (usually 30 days).
9. Data Retention
We retain your personal data only as long as necessary for the purposes described above or to comply with legal obligations (e.g., tax and accounting records).
10. Data Security
We implement strong technical and organizational measures to protect your data, including:
- SSL encryption
- Secure payment processing
- Access controls and firewalls
- Regular security audits
While we strive to protect your information, no online system is 100% secure.
11. International Transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place when transferring data internationally in compliance with applicable data protection laws.
12. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or process data from minors. If we learn that we have done so inadvertently, we will take steps to delete such data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page, with the updated effective date.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
📧 support@arkaneshop.com